It's happened to all of us at one time or another. A great project is pitched that will completely revitalize your website, update old interfaces, enhance old functionality and create a user-centric experience. (JOY!) Then it happens -- a scope is approved that seems to look nothing like the original project concept.
It's tough to swallow for sure. One think that must be considered is what is the ultimate goal of this project and who is the project sponsor -- that is, who is the person running the show and making final decisions on scope? Is that person focused on a goal outside of the user experience? Is that what you should be focusing on too?
It's difficult in a large company to know exactly what the people on top have in mind, especially if the message gets translated and confused on the way down. But don't be afraid to ask the questions and to work to keep usability in the forefront. You may lose today, but hopefully, if you stay on message, you can make changes happen in future project phases.
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